Shipping & Delivery:
- We deliver your orders made in Low Sugar Lab to most postal areas in West Malaysia via our appointed shipping company – J&T Express. Delivery will be available from Monday to Friday during office hours, excluding Public Holidays. Low Sugar Lab reserves the right to not deliver order(s) with incomplete shipping address.
- Orders will be consolidated and delivered together at a despatch time schedule by our shipping partner, it will take
7 – 14 working days (West Malaysia) and
14 – 21 working days (East Malaysia).
In case of delivery to remote rural location, the delivery may take a longer duration. Please allow extra days for your order(s) to be processed especially during peak season such as Festive or Public Holidays. - Our standard delivery charges to all location as below:
– East Malaysia –
Calculated during the payment stage - We do not allow:
– Delivery to P.O. Box address
– Changes of orders such as cancelling order, add/remove product, change shipping address etc. - If you have an incomplete delivery address/mobile number, please contact our Customer Service Team at Contact Us or email to [email protected] immediately with your details. We will try our best to assist you. Our working hours are 9AM – 6PM from Monday to Friday, excluding Public Holidays.
- Upon receiving your order, we will send you an Order Confirmation Slip via email and we will process to pack your order. You will be given a tracking code in the Delivery Note email when the parcel is ready to be shipped. You may go to Track Your Order to track your order.
- If the customer is not available to accept the delivery, a representative may accept on behalf of the customer. Customer or its representative may be required to produce proof of identity on delivery or collection of orders.